Purchases, Restores and Refunds
Before you buy, check the item, price and currency shown on the Store purchase screen.
FrameGrab Pro
FrameGrab Pro removes ads and unlocks additional features while it is active. It is available as a yearly subscription or a lifetime plan, at the price shown on the purchase screen.
The yearly plan renews automatically every year unless you cancel at least 24 hours before the renewal date. You will be charged for the renewal. After cancelling, Pro remains available until the end of the paid period. The lifetime plan is a one-time purchase and does not renew automatically.
Tip
The tip is an optional purchase to support the development and operation of the App. It does not remove ads or unlock any feature, and it does not renew automatically. You are charged each time you buy it, so you can decide whether to support us again.
Payment and Delivery
Payments are processed by Apple App Store or Google Play, using the payment method registered with that Store. Pro is turned on after the purchase succeeds and the purchase status is confirmed, which may take a short time depending on your connection. If something goes wrong, try "Restore Purchases" first, or contact us using the details below.
Restoring Purchases
Sign in to the Store with the same account you used for the original purchase, then tap "Restore Purchases" on the Pro screen in the App. This works on a new device or after reinstalling the App. Restoring does not charge you again.
The tip is a consumable purchase and cannot be restored as a feature.
Cancelling a Subscription
Apple App Store: open Settings on your iPhone or iPad, tap your name, then Subscriptions, select FrameGrab Pro and choose to cancel. You can also use the subscription management page in the App Store on your Mac.
Google Play: open the Google Play Store, tap your profile icon, then Payments & subscriptions and Subscriptions, select FrameGrab Pro and follow the steps to cancel. Help: https://support.google.com/googleplay/answer/7018481
If you cancel, you can keep using Pro until the end of the period you have already paid for.
Refunds and Your Rights
To request a refund from Apple, use Apple's Report a Problem website at https://reportaproblem.apple.com/ or see Apple's guide at https://support.apple.com/en-us/118223
To request a refund from Google Play, see https://support.google.com/googleplay/answer/15574897
Refund eligibility and handling follow the policies of the Store and applicable law. If you have a problem with a purchase or with using the App, you can also contact us first. Nothing in this information limits any rights you have under the consumer protection laws that apply to you.
Provider and Contact
Nexus Inc. (Nexus株式会社)
39-10 Motoyoyogi-cho, Shibuya-ku, Tokyo 151-0062, Japan
Email: contact@nexus-inc.net
You can also contact us from the inquiry form in the App's Settings screen.